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Refund Policy

Legal notice

This policy applies to all subscription plans and services purchased through The Laser AI, including:

  • Individual plans: Erbium, Diode, and PBM (monthly, semi-annual, and annual)

  • Full Access Plan: Complete access to all The Laser AI content and protocols
     

2. Refund Request Period


Users may request a refund only within the first 24 hours after purchase, regardless of whether it's a monthly, semi-annual, or annual plan. After 24 hours, no refunds will be processed under any circumstances, except in cases of unauthorized charges.

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3. Conditions for Granting Refunds


Refunds will be authorized only if one of the following situations occurs:

  • Proven technical failures: When the platform prevents access to contracted content or functionalities

  • Unauthorized charges: If a charge is made without user consent

  • Technical incompatibility: If, after verification with support, the system cannot be used on the user's platform
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4. Cases Where Refunds Are Not Applicable


Refunds will not be granted in the following cases:

  • When the request is made after the first 24 hours of purchase

  • When the service has been properly delivered and personal expectations don't match the results

  • For plans purchased with discounts, special promotions, or non-refundable coupons

  • For plans sold through doctors, distributors, or courses, where commissions have already been paid​

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5. Process to Request a Refund


To initiate a request, users must send an email to:
📧 contact@thelaser.ai
Subject: Refund Request

Required information:

  • Full name

  • Email associated with the account

  • Type of plan purchased

  • Purchase date

  • Reason for the request

The support team will review the case and notify the resolution within a maximum of 5 business days.

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6. Refund Method

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  • Refunds will be processed through the same payment method used for the purchase

  • Depending on the banking institution, the refund may take between 5 and 15 business days​
     

7. Subscriptions and Automatic Renewals

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  • All subscriptions automatically renew at the end of the contracted period

  • If users do not want renewal, they must cancel before the billing date

  • Payments made after the renewal date are not refundable
     

8. Policy Modifications


The Laser AI reserves the right to modify or update this policy at any time. Changes will be effective from their publication on the official platform.

9. Contact
📧 contact@thelaser.ai
📞 +52 557 822 8837

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